At Soundfeet.com we are pleased to help you with all your shoe and accessories needs. Read our Frequently Asked Questions below to see if we have already answered your question. Feel free to contact us with any questions we have not answered.
Frequently Asked Questions
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How long does shipping regularly take?
Shipping is normally 2-5 days within the continental US, and 6-10 days for Canadian orders. Both depend on the location of the “ship to” address. We are located on the Outer Banks of North Carolina, east coast USA.
If you need something sooner, just let us know and we will do our best to meet your deadline.
Are your shoes brand new and authentic?
Yes we only sell brand new, authentic shoes which we purchase direct from the shoe manufacturers and ship direct from our warehouse.
Can we ship to an APO?
Yes we will gladly ship to an APO and there is no extra charge. We are grateful to all of our servicemen and women.
Do you offer more styles of the brands that are shown on our site?
Yes we do offer many other styles of the brands we carry, plus we carry many more brands than we showcase on our website. Please email or call us with any questions.
Are you hiring?
Yes! Visit here for the current openings.
Do you offer any seasonal sales?
Yes we do! Please make sure you sign up for our email newsletter to stay informed of upcoming sales and events.
What happens if I order an item that is out of stock?
If you order an item that is currently out of stock and we are unable to locate for you, the item will be cancelled from your order. Your credit card will not be charged for this item, and the item will not ship. We will also send a notice to the email address you provided when you placed the order.
Do you provide tracking numbers?
Yes, every order is provided with a UPS or USPS tracking number. You will receive an email with the tracking number as soon as your order ships.
Can you ship internationally?
We ship to the United States including Alaska and Hawaii, and to Canada (with an additional fee – see our shipping rates FAQ for current rates).
We are unable to ship to other countries at this time. We will look into doing this in the future.
What are your Exchange/Return Policies?
Please review our exchange policies here
What are your shipping rates?
Shipping Rates are currently being developed (revised April 2017).